What file types can I upload?

PDF, DOCX, CSV, TXT, and Markdown are all supported, and you can upload many documents at once during onboarding.

How fast is retrieval?

Answers are grounded using pgvector with an HNSW index, which returns relevant chunks in under 100 milliseconds in typical workloads.

No. Answers are grounded in retrieved content from your documents and website, so the AI stays on-topic and accurate to your business.

Yes. AI ReplyMate re-crawls your website weekly so new pages and updated content are reflected without manual intervention.

Documents are extracted, chunked, embedded, and indexed within seconds of upload, so your AI is ready to answer almost immediately.

Feature

Upload PDFs, DOCX, CSV — your AI learns instantly.

Bulk-upload menus, price lists, FAQs, policies. Documents are extracted, chunked, embedded, and indexed for grounded RAG answers in seconds.

Upload your documents
Drag in menus, price lists, FAQs, and policies as PDF, DOCX, CSV, TXT, or Markdown — bulk uploads are supported.
Text is extracted and chunked
AI ReplyMate parses each file, extracts clean text, and splits it into semantically meaningful chunks ready for retrieval.
Chunks are embedded and indexed
Each chunk is embedded and stored in pgvector with an HNSW index, enabling sub-100ms semantic retrieval at answer time.
AI answers from your content
When a visitor asks a question, the AI retrieves the most relevant chunks and grounds its answer in them — no hallucinated facts.
Website re-crawls weekly
Your site is re-crawled automatically each week so the knowledge base stays current without any manual re-upload.

What file types can I upload?: PDF, DOCX, CSV, TXT, and Markdown are all supported, and you can upload many documents at once during onboarding.
How fast is retrieval?: Answers are grounded using pgvector with an HNSW index, which returns relevant chunks in under 100 milliseconds in typical workloads.
Will the AI make things up?: No. Answers are grounded in retrieved content from your documents and website, so the AI stays on-topic and accurate to your business.
Does it keep my website in sync?: Yes. AI ReplyMate re-crawls your website weekly so new pages and updated content are reflected without manual intervention.
How long does import take?: Documents are extracted, chunked, embedded, and indexed within seconds of upload, so your AI is ready to answer almost immediately.