Booking reminders

What you get

• Email reminder with reschedule/cancel links, live today
• Industry data: SMS reminders cut no-shows by up to 38%
• Coming soon: 24h + 1h SMS via Twilio with delivery tracking
• Coming soon: two-way replies — CANCEL or RESCHEDULE by text

How it works

1. 1

   Booking triggers a workflow

   The moment an appointment is created, a durable Inngest workflow schedules the reminder sequence — no cron jobs to babysit.

2. 2

   24-hour email reminder

   A day before the appointment, the customer receives an email recap with the time, location, and links to reschedule or cancel.

3. 3

   24h and 1h SMS reminders (coming soon)

   Two text messages via Twilio — one a day before and one an hour before — landing where customers actually look. In final rollout; not live yet.

4. 4

   Customer can reply by text (coming soon)

   Replies like CANCEL or RESCHEDULE will be parsed automatically, updating the booking and your calendar without a phone call.

Frequently asked questions

How much do reminders reduce no-shows?

Industry data puts the reduction from automated SMS reminders at up to 38%, because customers get a timely nudge on the device they check most. Email reminders (live today) help; SMS (coming soon) adds the bigger lift.

What is live today, and what is coming soon?

Live today: the 24-hour email reminder with self-serve reschedule/cancel links. Coming soon: SMS at 24 hours and 1 hour before, and two-way text replies. The pricing page badges SMS as "coming soon" until it ships — we never sell it as live before then.

What service will send the texts?

SMS will be sent through Twilio, with delivery tracking and the option of per-tenant phone numbers for brand consistency.

When exactly are reminders sent?

Today, an email goes out 24 hours before the appointment. When SMS ships, texts are added at 24 hours and 1 hour before.

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